MUSCAT : In a public awareness post issued under the National Aviation Strategy 2040 initiative, the CAA said the passenger rights protection regulations are not limited to national carriers such as Oman Air and SalamAir.
The authority stated that the regulations cover all departing flights from airports in Oman, including domestic flights between airports within the Sultanate, whether operated by local or international airlines.
The CAA also noted that inbound flights to Oman operated by national carriers are covered under the regulations in cases where passengers are not compensated under the laws or regulations of the country of departure.
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The clarification comes as part of the authority’s ongoing efforts to raise awareness among travellers about their rights and the obligations of airlines operating in and from the Sultanate.
The passenger protection framework outlines compensation and assistance measures related to delays, cancellations, denied boarding, baggage handling and other travel-related disruptions.
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