MUSCAT – According to the Authority, the case began when a consumer filed a complaint against a vehicle service provider for failing to comply with the terms of an agreement related to the maintenance and repair of the consumer’s vehicle. Despite payment being made in full, the complainant reported recurring technical issues after receiving the vehicle.

Upon investigation, the Authority summoned the establishment’s representative, reviewed statements, and examined the contract and supporting documents. Findings revealed a clear breach of service terms, prompting the CPA to take appropriate legal action in accordance with the Consumer Protection Law.
Following mediation efforts, a friendly settlement was reached under which the establishment agreed to refund the full amount of RO 6,500 to the consumer.

The Consumer Protection Authority stated that this outcome reflects its commitment to protecting consumer rights, ensuring fairness in the marketplace, and maintaining confidence in commercial dealings. It also emphasized that such actions align with the principles of Oman Vision 2040, which seeks to strengthen transparency, integrity, and justice in economic and social transactions, contributing to a sustainable and competitive national economy.