MUSCAT: The Capital Market Authority (CMA) has been continuing its endeavour to provide the best electronic services to communicate with various groups and members of society.

In addition, it has also continued its endeavour to provide electronic channels to facilitate and expedite the process of communication with the authorities that supervise it. An electronic service and a means of direct communication between the Institutional Services Department of the Authority and the insurance companies has allowed direct reciprocal conversations with one or several companies.

This has helped by sending messages regarding specific and common issues such as cases of complaints between the policy holder and the insurance company, and issues that reach the authority or the insurance company. 


This service comes within a series of electronic services that confirm the partnership between the authority and insurance companies in solving cases and facilitating dealing with the public of insurance policyholders, as well as a means of documenting cases, exchanging opinions and experiences.

Official and archived for reference in similar cases, as well as providing a mechanism for unifying claims between all companies, knowing the mechanism followed in insurance companies on certain issues, discussing draft legislation and laws in the insurance sector, and sending and publishing circulars and legislation issued by the authority to the concerned parties faster.


As part of achieving Oman’s 2040 vision and moving towards digital transformation and smart government, and facilitating the services provided by the complaints department and institutional services to the public, the Capital Market Authority has completed providing four electronic services related to complaints and inquiries and submitting requests for assistance from the Injured Insurance Fund.

The aim being to enhance the communication of the public of policyholders Insurance, investors and related parties, as these services have become available through the website and smart phone application of the authority, which in turn contribute to the organisation of business and follow-up workflow by its users.