MUSCAT — According to a statement from the Consumer Protection Authority, the cases involved failure to provide contracted services, non-compliance with repair and maintenance warranties, delays in project completion, and failure to refund consumer payments, according to the authority.

The rulings form part of ongoing efforts to strengthen consumer protection in Oman and ensure that suppliers comply with contractual obligations and service standards under applicable laws.

In the first case, a decoration and construction company was contracted to carry out thermal and water insulation works on a 700-square-metre roof with a 10-year warranty. However, the work failed to meet specifications, leading to repeated water leakage and property damage. The court convicted the company and its representative of breaching warranty obligations and fined each RO 300, in addition to legal costs.

In the second case, a firm contracted to manufacture and install 28 windows for RO 1,830 failed to meet deadlines despite receiving an advance payment of RO 1,100. The court sentenced the individual defendant to one month in prison and imposed fines on both the individual and the establishment, while also ordering a refund of the advance payment.

A third ruling involved a wedding decoration service provider that failed to deliver agreed services despite receiving payment, resulting in disruption on the day of the event. The court issued fines of RO 300 against each defendant, with suspended sentences, along with legal costs.

In a fourth case, a company owner in the sinks, accessories, and home lighting sector failed to fulfil a contract worth RO 1,500 and did not refund consumers despite prior repayment arrangements. The court imposed a fine of RO 300 with a suspended sentence.

The fifth case concerned a contract for artificial grass installation worth RO 190, where the company failed to complete the work or refund advance payments after cancellation. The defendants were fined RO 100 each, with suspended execution, and the civil claim was referred to the competent authority.

In the sixth case, a kitchen design and installation company failed to complete contracted work worth RO 2,900, delivering only partial installation while also failing to issue an Arabic-language invoice. The court imposed fines of RO 300 and RO 100 for the respective offences, with penalties merged.

The total fines across all six cases amounted to approximately RO 2,900, alongside prison sentences in one case, refund orders, and suspended penalties in several rulings.