MUSCAT — Oman has introduced a new electronic system for resolving rental disputes, a move expected to significantly ease procedures for landlords and tenants while accelerating the handling of tenancy-related cases, the Ministry of Interior said.
The decision issued by the minister establishes a regulatory framework that allows disputes involving residential, commercial and industrial properties to be filed and managed through a dedicated digital platform, reducing the need for in-person submissions and paper-based processes.
Under the new framework, parties can submit rental dispute applications online along with all required documents, including contact details, proof of payment of prescribed fees and information on legal representatives, where applicable. Authorities said the shift will make it easier for individuals and businesses to access dispute resolution services regardless of location.
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The regulation also clearly defines the roles and procedures of the Rental Dispute Resolution Committee, the scope of applications for settlement and the approved electronic platform through which cases will be processed, helping to standardise and clarify the dispute resolution process.
All case procedures and documents will be recorded electronically, with access limited to authorised individuals and subject to approval by the committee chair. Proceedings will be documented digitally without the need for physical signatures, a measure expected to save time, reduce administrative delays and enhance record accuracy.
Under the system, the committee secretary is required to register applications electronically and notify the concerned parties of hearing dates within seven days of submission, providing clearer timelines and greater predictability for disputing parties. Where electronic notification is not possible, notices will be issued in accordance with the Civil and Commercial Procedures Law.
Officials said the electronic framework is designed to improve efficiency, increase transparency and ensure faster resolution of rental disputes, supporting Oman’s broader efforts to modernise public services and enhance the ease of doing business across the Sultanate.
