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Oman News

Oman’s Civil Aviation Authority outlines rights and obligations of passengers with disabilities

The Civil Aviation Authority (CAA) has issued a reminder of the rights and obligations of passengers with disabilities.

TAS News Service

info@thearabianstories.com

Wednesday, July 30, 2025

MUSCAT : Highlighting the rights and obligations of passengers with disabilities, the CAA notice listed the following:


• Passengers must inform the air carrier of their condition and the required equipment/devices when making a confirmed reservation.

• Passengers are not obligated to sign any waiver of their rights or entitled services under the provisions of these regulations.

• Airlines are required to ensure that passengers with disabilities or special requirements receive their mobility aids and equipment; in case of damage or loss, compensation must be provided for their value.

• If an airline fails to provide an alternative flight or the required services, the passenger shall be compensated with 200 percent of the total ticket value for the confirmed booking.

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