MUSCAT: Due to the current coronavirus (COVID-19) pandemic, the Patients’ & Clients’ Services Department of the Ministry of Health (MOH) has implemented significant measures to reduce the spread of the virus and protect both employees and clients from the infection, outlined the director of Patient Services Dr. Abeer Al Mammari.
The Department closed the reception hall and started to receive the applications and enquires via emails and department’s phones.
The Department further implements the downsizing of personnel to work remotely. Meanwhile, their job performance is monitored periodically to ensure that none of the department provided services are delayed.
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Al-Maamari added that the Department has continued to provide all its assigned services amidst the pandemic. Under the current circumstances, the Department receives many inquiries related to the pandemic in general, offering consultation to the inquiries of both citizens and residents.
The Department as well continue to communicate with the hospitals and wards to solve issues related to patients in addition to supervising and monitoring administrative procedures for transferring referred patients to the referral hospitals.
Moreover, the Department receives inquiries and requests related to appointments and treatment, and contributes to scheduling the return of citizens whose receiving treatment outside the Sultanate in cooperation with the Department of Treatment Abroad.
