Muscat – The consumer was awarded a refund of RO 3,600 after the agency failed to issue an entry visa within the agreed timeframe.

The case began when the consumer filed a complaint with the CPA, stating that the travel agency had failed to issue an entry visa within the agreed-upon time frame. This delay hindered the consumer’s ability to enter the Sultanate of Oman, a critical aspect of the service promised by the agency.
Following standard procedures, the Complaints Department intervened, bringing both parties together to discuss the issue. After reviewing the details, an amicable settlement was reached, with the agency agreeing to refund the RO 3,600 to the consumer. This amount covered the costs associated with the visa and ticket issuance.

The settlement underscores the CPA’s ongoing commitment to protecting consumer rights and ensuring adherence to laws and regulations that safeguard the interests of the public.