MUSCAT – The figures were announced during a press conference reviewing the mission’s performance, key achievements and development initiatives implemented to enhance services for Omani pilgrims during this year’s Hajj.
Speaking at the briefing, His Excellency Ahmed bin Saleh Al Rashidi, Undersecretary of the Ministry of Endowments and Religious Affairs and Chairman of the Oman Hajj Mission for 1447 AH, said the overall satisfaction rate had risen to 98 percent, up from 96.6 percent recorded during the previous Hajj season.
He said 4,329 male and female pilgrims participated in service evaluation surveys, while 7,175 pilgrims took part in assessing the performance of Hajj service companies, providing valuable feedback to help improve future operations.
According to His Excellency, the survey results indicated significant improvements across several service areas. Electronic registration services recorded a satisfaction rate of 99.9 percent, while entry and exit procedures through land and air border crossings achieved 99.4 percent satisfaction.
Services provided at the Mina camp received a satisfaction rating of 96.2 percent, while those at the Arafat camp achieved 97.9 percent.
The press conference also reviewed the developmental initiatives introduced during the 1447 AH Hajj season, which were aimed at improving operational efficiency, expanding digital services and ensuring better coordination in serving pilgrims from Oman.