MUSCAT: According to the Directorate General of the CPA in North Al Batinah, the case was handled by the Department of Consumer Services and Market Control after a consumer reported that he had paid RO 3,390 — the full value of the vehicle — to the company concerned.
The consumer stated that despite receiving the payment, the supplier did not adhere to the agreed delivery schedule and continued to delay handing over the vehicle, prompting the buyer to file an official complaint with the Authority.
Following an investigation and review of the complaint, the Directorate undertook the necessary legal and administrative procedures and facilitated an amicable settlement between both parties. The settlement resulted in the full refund of RO 3,390 to the consumer.
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The CPA reaffirmed its commitment to protecting consumer rights across Oman by monitoring complaints and resolving disputes through both legal and amicable channels to ensure fairness and strengthen confidence in commercial transactions.
The Authority also urged consumers to report any violations affecting their rights through its approved communication channels.
