MUSCAT – The Consumer Protection Authority (CPA) stated that the verdict forms part of its ongoing national efforts to safeguard consumer rights and ensure that suppliers meet their contractual obligations.
The case began when the Authority’s department in Ibra received a complaint from a consumer who had contracted the defendants to renovate his home for RO 8,000, paying RO 7,000 upfront. Under the agreement, the renovation was to be completed within six months of signing the contract. However, the defendants failed to fulfil the agreed terms, leaving the work unfinished and showing clear defects.
Following the complaint, the department initiated legal procedures and referred the case to the Public Prosecution for investigation. After completing its inquiry, the file was forwarded to the competent court, which found the defendants guilty of failing to deliver the contracted service properly and in accordance with its required standards.
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The court ordered each of the first and second defendants to pay a RO 100 fine, while the third defendant — the construction company — was required to pay RO 1,000 in compensation to the consumer for the damages suffered. The ruling also dismissed additional claims and obligated the defendants to cover litigation costs.
The Consumer Protection Authority stated that the judgment aligns with the principles of Oman Vision 2040, which prioritises a fair, transparent and trustworthy commercial environment. The Authority emphasized that such rulings strengthen market confidence, protect the rights of all parties and support sustainable economic development built on accountability and shared responsibility.
