MUSCAT : The case originated when a consumer filed a complaint with the CPA, stating that he had entered into an agreement with the establishment to purchase iron for a house under construction.

However, the establishment failed to meet the agreed delivery deadline, forcing the consumer to purchase the iron from another supplier. The complainant subsequently requested a refund of RO 2,790, the amount he had previously paid.

Upon receiving the complaint, the Authority initiated the necessary procedures and engaged both parties in negotiations. This resulted in a mutual agreement to terminate the contract and a commitment by the establishment to refund the full amount to the consumer.

The Consumer Protection Authority reaffirmed its call for all suppliers and service providers to adhere strictly to the provisions of applicable laws and regulations, and to honour their contractual obligations to consumers. It emphasized that compliance helps protect consumer rights, enhances trust in the market, and supports a healthy business environment.

This case reflects the Authority’s broader mission under Oman Vision 2040, which prioritises the principles of governance, accountability, transparency, and the protection of rights, thereby contributing to greater institutional efficiency and justice in the marketplace.

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