MUSCAT – The recognition ceremony celebrated the achievements of entities that excelled in their mission execution and met the standards of the Institutional Excellence System, an initiative launched in collaboration with the Ministry of Labour in 2023 to improve the quality of government services.
The awards are based on a scientific evaluation process that includes performance indicators, customer satisfaction surveys, and the application of best administrative practices.
The award aims to motivate government entities to develop their services and achieve beneficiaries’ satisfaction through comprehensive scientific evaluation that relies on performance indicators, survey results, and customer satisfaction, and applying best administrative practices in service provision.
The honoured institutions for 2024 are:
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• Telecommunications Regulatory Authority
• Ministry of Housing and Urban Planning
• Ministry of Agriculture, Fisheries, and Water Resources
• The National Museum
• Al Amal Club – Ministry of Culture, Sports and Youth
• Ministry of Culture, Sports and Youth
• Ministry of Education
• Public Authority for Special Economic Zones and Free Zones
• Consumer Protection Authority
The honour reflects Muscat Governorate’s appreciation of the winning entities for their exceptional efforts. The initiative aims to foster a culture of continuous improvement, motivate institutions to develop their services, and enhance satisfaction among citizens and service beneficiaries.
