Muscat: The Tahawul program has achieved a 19% qualitative improvement over its mid-2024 performance. This progress reflects the effectiveness of its strategies in streamlining procedures, strengthening digital infrastructure, and enhancing public service delivery across Oman.
Government institutions’ average digital readiness has risen to 81%, up by 7% since June 2024, while digital infrastructure readiness has climbed to 86%. The program also simplified procedures for 96% of targeted government services, including 381 services redesigned in Manjam’s laboratories.
So far, 74% of priority services have been digitized. Between January and May 2025, 48 government agencies recorded over 11.4 million digital transactions. Additionally, 4,100 services have been indexed in the government’s digital service guide, supported by 33 advisory sessions to accelerate digital transformation.
Read More
- His Majesty Sultan Haitham issues three Royal Decrees on urban planning, sports sector and health education reforms
- Indian community in Muscat joins yoga session onboard INS Visakhapatnam
- Muscat Municipality announces partial closure at Al Khoudh Bridge interchange
- Oman temperatures continue to rise as mercury crosses 45°C
- Muscat phone retailer fined for selling tampered second-hand device
Speaking to Oman News Agency, His Excellency Dr. Ali bin Amer Al-Shidhani, Undersecretary for Communications and Information Technology and Chairman of the Technical Committee, praised the integrated national efforts behind the success of Tahawul. He highlighted the program’s continued momentum to digitize more services, empower national talent, and enhance infrastructure as part of Oman’s broader digital economy strategy.
Among the program’s flagship initiatives is the unified government services portal, which currently hosts 23 services from various agencies. The portal has recorded 35,746 users and completed 3,905 service requests, while also launching a sign-language visual library for accessibility.
The OmanNet e-payment gateway has facilitated 14.5 million digital transactions in Q1 2025 alone, boosting secure digital payments. Meanwhile, the “Wusool” electronic document and records management system now serves 20 government entities, with over 1.5 million documents created and more than 17,000 active users.
In the first half of 2025, 1.57 million transactions were authenticated digitally, while 163 million data records were exchanged through the National Electronic Integration Platform. The government also conducted over 90 digital community consultations, reinforcing public participation in policy-making and service design.
