Muscat: This initiative aims to streamline feedback mechanisms, improve user experience, and ensure beneficiary satisfaction with projects and services provided by the institution. The trial platform introduces updated procedures for submitting feedback to customer service, marking a significant step toward modernizing public service.
The ministry has urged the public to stay vigilant against fraudulent links. During the trial phase, the platform’s official link will only be accessible through government institutions’ authorized service channels.
Additionally, beneficiaries will receive verification text messages issued via the platform during the registration and submission process, further bolstering data protection and reliability.
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Housing Oman emphasized that this trial is part of its broader mission to continuously elevate service quality and meet the aspirations outlined in Oman Vision 2040.
