MUSCAT: The Ministry of Heritage and Tourism has urged travel agents to issue stamped invoice for the ticket purchased by a customer to avoid legal liability.

In a statement issues by the Ministry said: “It has come into a notice that some travel and tourism offices issue airline tickets to travellers without notifying them on the ticket policies such as; The ticket is valid for refund or exchange and the mechanism to change the travelling date or cancellation of the ticket, according to the airline terms and condition.”

“The ministry strongly urges all Travel and Tourism offices to notify the travellers and provide them with offices stamped invoice and explaining the details of the ticket purchased with its cancellation and return policy in both languages Arabic and English, in order to protect the passenger legal rights and avoid legal liability,” the statement added.