Muscat: A court in Oman has ordered a local company dealing with security systems to be temporarily close and fined OMR 2,000 for violating the Consumer Protection Law. 

The Primary Court in Wilayat Saham recently issued the ruling against the company after they failed to install the security systems on time as promised in the contract.  “One of the consumers submitted a complaint to the General Directorate of Consumer Protection in Sohar against one of the institutions specialized in installing security and safety systems in his home, where he paid an amount of OMR2,610 for the system to be installed during a specific period of the contracting date, but the institution didn’t complete the work.” 

“This is contrary to Article (23) of the Consumer Protection Law promulgated by Royal Decree 66/2014, which states that (The provider is obliged to provide the service to the consumer in a proper manner and in accordance with its nature as it is committed to ensuring that it provides the service during a period of time commensurate with its nature and in the event of a breach of that, he is obliged to return the value of the service or for what compels the deficiency in it or to perform it again in the proper manner, as determined by the regulation),” the statement from PACP added.