Muscat: A travel agency in Barka was shutdown for making false reservations and selling fake flight tickets, the Public Authority for Consumer Protection (PACP) reported on Monday.
In a statement issued online, PACP said the decision to close down the agency was taken after repeated complaints against it for violating Articles 23 and 27 of the Consumer Protection Law promulgated by Royal Decree No. 66/2014 and Article 19 of the executive regulations of the law.
PACP said according to the statement of the victims, when they arrived at the airport, they were surprised to discover that there were no reservations and their tickets were fake.
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“The department received a number of complaints against a travel agency, where consumers reported that they had contracted with the office to book tickets, but it turned out after they arrived in at the airport that the tickets were fictitious and their booking was not confirmed by payment of their purchase by the travel office which led to the cancellation of their flights.”
After investigation, the department decided to close down the office and referred the complaints to the Public Prosecution and asked them to take the necessary action.
Yousuf bin Ahmed Al Riyami, assistant director of the department, said: “The office violated Article 23 which states that the provider shall provide the service to the consumer in an optimal manner and in accordance with the purpose for which the service was procured and shall guarantee the service provided for a time interval that is appropriate for the nature of the service, failing this, the provider shall refund the value of such service or the an amount compensating for any shortfall therein or in the perform the service again in the optimal manner as contemplated under the regulations.”
He added that tour and travel agencies must abide by the laws that protect consumer rights and avoid practices contrary to consumer protection law, stressing that PACP will not hesitate to take the necessary measures guaranteed by law in order to preserve the rights of consumers.
