MUSCAT: Oman’s Consumer Protection Authority (CPA) has ordered an investigation after a consumer raised a complaint against some commercial establishments for adding the Value-Added Tax (VAT) to products that are exempted from tax.

In a statement issued, CPA said the authority has already started an investigation “regarding what was mentioned in the video clip and work is underway on it.”

CPA said it is monitoring the markets, and the consumer must also report if there are violations that contradict the rules, regulations and laws that were established to organise and manage markets, and protect consumer rights. “To report any violations, communication channels are available, and all employees of the authority are available to serve the consumer.”