MUSCAT – According to the CPA, the case involved a consumer who contracted the establishment to organise an event and provide meals for 300 guests for a total value of RO 750. The consumer paid an advance of RO 500.
The authority said the establishment failed to provide the agreed sample meal and delayed refunding the advance payment, prompting the consumer to file a complaint.
The court found the defendant guilty of the misdemeanour of failing, as a supplier, to provide the service properly and in accordance with its nature, in violation of the provisions of the Consumer Protection Law.
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The court imposed a fine of RO 300, while suspending the execution of the penalty. It also ordered the defendant to bear the costs of the public proceedings.
In addition, the court approved the settlement reached between the two parties, granting it the force of an enforceable legal instrument, and ordered the convicted establishment to pay the legal costs.
