MUSCAT – The case stemmed from a complaint filed with the Consumer Protection Authority (CPA) by a consumer who had contracted the establishment, operating in the services and business sector, to process investor card and residency permit transactions for several workers in exchange for a fee paid in full.

According to the complaint, the establishment committed to completing the procedures within a specified period but failed to finalise the transactions. Its work was reportedly limited to obtaining commercial registration documents and carrying out preliminary procedures without completing the remaining requirements.

The CPA stated that the failure constituted a breach of contractual obligations and violated Article 23 of Oman’s Consumer Protection Law, which requires suppliers to provide services properly and in accordance with their nature.

Following an investigation by the Authority, the case was referred to the competent judicial authorities. The court later convicted the defendants of the misdemeanour of failing to provide the service in a proper manner, an offence punishable under Article 39 of the law.