MUSCAT – The Consumer Protection Authority (CPA) stated that the court imposed a total fine of RO 800 on the defendants, ordered them to pay criminal case expenses, and referred related civil claims filed by affected consumers to the competent civil court.

The convictions stem from breaches of the Consumer Protection Law and its Executive Regulations, including failure to provide services properly and issuing invoices in unclear handwriting.

According to the Authority, the case originated after its department in Barka received multiple complaints against the same establishment, which operates in blacksmithing and aluminium installation works. Consumers reported delays in executing agreed projects, failure to meet delivery deadlines, and defects in the quality of manufacturing and installation of doors and windows.

Following an investigation, officials gathered evidence confirming the supplier’s failure to meet contractual obligations. The case was subsequently referred to judicial authorities, which found the establishment and its owner guilty of misdemeanours related to improper service delivery and non-compliant invoicing practices.

The Consumer Protection Authority said it will continue to intensify oversight and enforcement efforts to safeguard consumer rights, stressing it will take legal action against violators. It also urged consumers to retain invoices, contracts, and supporting documents to protect their rights when filing complaints.