MUSCAT – The ruling followed the referral of the case by the Consumer Protection Authority to the Public Prosecution after the supplier failed to provide the contracted service in accordance with legal standards.
According to case details, the consumer had contracted with the establishment to purchase a used engine for RO 390, with a one-month warranty. However, the supplier did not deliver the engine within the agreed timeframe and later asked the consumer to repair his vehicle at another workshop at his own expense.
When summoned by authorities, a representative of the establishment claimed the engine had been secured but alleged that the customer refused to accept delivery due to the delay. The matter was subsequently referred to the Public Prosecution for legal action.
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The court found the supplier guilty of two misdemeanours: failing to provide the service in a proper manner and failing to issue an invoice in the Arabic language. It imposed a fine of RO 500 for the first offence and Ro 300 for the second, with the lesser penalty merged into the more severe one. The court also ordered the supplier to refund the full RO 390 to the complainant.
