Muscat – According to the CPA, the financial recovery stems from 14 individual cases in which consumers reported that the travel offices failed to deliver services as agreed upon in legally binding contracts. These included incomplete tourism programs, non-fulfilment of promised services, and breaches of contractual terms.

Following investigations and legal proceedings, the relevant judicial bodies issued court rulings obligating the suppliers to refund the amounts owed to the affected consumers.

The cases began when a group of consumers entered into agreements with the two companies to provide travel services and customized tourism packages. However, the offices in question failed to honour the terms of the contracts, prompting the consumers to file formal complaints with the CPA. The Authority pursued the cases diligently until the refunds were secured through the courts.

The CPA emphasised that these recoveries underscore its commitment to protecting consumer rights and addressing violations that may compromise public trust, particularly in the travel and tourism sector, which it described as “a vital area that demands the highest standards of transparency and credibility.”
The Authority noted that the outcome aligns with the broader objectives of Oman Vision 2040, which prioritizes good governance, transparency, accountability, and the development of a sustainable and fair economic environment.

The CPA also issued an advisory to the public, urging consumers to deal only with licensed travel agencies, and to retain all documentation and contracts related to bookings and services as legal references in the event of disputes.

The Authority reaffirmed its ongoing role in monitoring market practices, addressing violations, and ensuring that consumer rights are safeguarded, thereby reinforcing confidence in the local market and promoting ethical commercial conduct.