MUSCAT – The complaints were settled amicably, resulting in the refund of a total of RO 1,414, after the businesses failed to meet their contractual obligations.

In the first case, a consumer had contracted with a commercial store to purchase ceramics valued at RO 714. However, the store failed to deliver the order, under the pretext of insufficient stock. As a result, the consumer filed a complaint and requested a refund of the amount paid. The issue was resolved after the Authority intervened, and the consumer received the full amount back.

In the second case, another consumer had entered into an agreement with a store to carry out decoration works amounting to RO 700, of which RO 180 had been paid in advance. The store failed to provide the agreed-upon service, prompting the consumer to escalate the matter. After following the necessary legal procedures and engaging with the concerned parties, the Authority reached a settlement that resulted in the full RO 700 being refunded to the consumer.

The CPA emphasised the importance of businesses honouring the terms of their contracts and responding promptly to consumer complaints. It reaffirmed its commitment to protecting consumer rights, promoting transparency in commercial practices, and maintaining public trust in the local market.