MUSCAT – The resolution followed an amicable settlement between both parties, reflecting the CPA’s ongoing commitment to safeguarding consumer rights and ensuring fairness in commercial dealings.
The consumer had filed a complaint after the supplier failed to deliver products within the agreed timeframe. According to the complaint, the individual had entered into a contract with the establishment for the supply of 15 internal and external doors, valued at RO 1,400.

The consumer paid RO 700 as a down payment, but only the internal doors were delivered. The delivery of the external doors was delayed by more than two months, prompting the consumer to seek intervention from the CPA.

Following the complaint, the Authority initiated necessary legal procedures and verified the facts of the case. This led to an amicable settlement, which included the termination of the contract and a refund of the amount paid for the undelivered doors.

The CPA reaffirmed that this settlement is part of its continuous efforts to regulate the market and handle complaints diligently. It emphasizes the importance of suppliers honouring contractual agreements with consumers and respecting their rights.