MUSCAT – The case began when a consumer filed a formal complaint after purchasing a new vehicle for RO 4,300 from a dealership in the governorate. Within just one week of receiving the vehicle, the buyer began noticing technical malfunctions inconsistent with the standards expected of a new car. When the consumer approached the dealership to seek a resolution — either through repair, replacement, or a refund — the company reportedly failed to respond effectively.

Upon receiving the complaint, the Consumer Protection Department launched an investigation and worked closely with both parties. The department ultimately facilitated an amicable agreement that resulted in the termination of the purchase contract and a full refund of the vehicle’s cost to the consumer.

The Consumer Protection Authority (CPA) praised the outcome, noting that such settlements are in line with its ongoing efforts to safeguard the rights of consumers and ensure ethical practices among suppliers and service providers.

In a statement, the Authority urged all suppliers to adhere strictly to consumer protection laws and to fulfil their obligations when offering goods or services. Ensuring quality, transparency, and after-sale support, the CPA said, is vital for building trust in the market and promoting consumer confidence.
Consumers experiencing similar issues are encouraged to report complaints through the CPA’s official channels to facilitate timely resolutions.