MUSCAT – The initiative, which runs from June 30 to August 7, 2025, seeks to strengthen transparency and improve service quality in the postal sector.
Targeting individuals and businesses who utilise postal services, the survey will be conducted via telephone calls through the numbers 22249111 and 23555544. The TRA encourages all beneficiaries to participate and share their experiences and opinions.
According to the Authority, key objectives of the survey are measuring the overall level of satisfaction among postal service users, engaging beneficiaries in the evaluation and development process of postal services, and assessing the extent of beneficiaries’ awareness of their rights.
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