MUSCAT : These figures were unveiled at a ceremony held on Tuesday under the patronage of His Excellency Dr. Mahad Said Ba’Owain, Minister of Labour, celebrating institutional excellence for 2024.

The ceremony showcased statistics highlighting the positive impact of the ‘Ejada’ system on government agencies and their work environments. Notably, the data indicated significant strengthening of leadership capabilities, with the percentage of supervisory positions being qualified or ready for qualification within the ‘second line’ reaching 45 percent. Besides, a substantial 64 percent of employees, totalling 111,475 individuals, benefited from competency development opportunities.

Beyond human capital development, ‘Ejada’has spurred significant growth in strategic collaborations. The number of partnerships and cooperation agreements designed to boost sector performance witnessed an extraordinary 233 percent increase, reaching a total of 2,579.

The system has also demonstrably supported small and medium enterprises, with the value of funds disbursed to them increasing by 111 percent to over RO 152 million. Efficiency gains are evident in the 4,863 improved business procedures reported. Moreover, innovation received a substantial boost, with initiatives and partnerships supporting this area growing by 184 percent, and the value of allocated funds increasing by 153 percent to over RO 45 million.

In terms of service quality and accountability, the average index for timely and policy-compliant complaint handling reached an impressive 94 percent, while the number of complaints filed against government units saw a significant 38 percent reduction. Transparency also improved, with 94 percent of government services now detailed in guides for beneficiaries, and internal audit observations decreased by 45 percent.

The ‘Ejada” system has also fostered a greater focus on environmental and community engagement. Activities and initiatives dedicated to environmental protection saw a remarkable 247 percent increase, while community-focused programs and initiatives surged by 642 percent. Government agencies are also enhancing their public communication, with media publications related to their plans and achievements increasing by 76 percent. Furthermore, community involvement in the decision-making process during the preparation phase rose by 15 percent.

The Ministry of Labour highlighted that the ‘Ejada’ system has become a cornerstone of institutional transformation in Oman, fostering a performance-driven culture and sustainable development across the public sector.

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