MUSCAT : The CPA stated that the decision was made in response to repeated complaints from consumers regarding the establishment’s failure to deliver appliances as promised.

Numerous consumers reported contracting with the establishment to purchase electrical appliances by specific deadlines, only to find that the agreed-upon dates were not met. Furthermore, the establishment allegedly failed to return advance payments, causing significant inconvenience and frustration for customers.

After conducting a thorough investigation, the Consumer Protection Department found that the establishment had violated Article 23 of the Consumer Protection Law. This article stipulates that service providers must deliver goods or services promptly and in accordance with agreed terms, and that failure to do so may result in compensation or the re-performance of the service.

As a result of the violations, the CPA referred the case to the Public Prosecution, which issued a judicial order to temporarily close the establishment and suspend its operations until the lawsuits against it are resolved.

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