MUSCAT : The CPA reported that its department in Al Dakhiliya Governorate had received a complaint from a consumer regarding the purchase of a new vehicle from one of the car agencies in the governorate, which broke down on the first day of use.

The consumer approached the agency, which did an assessment and declared that the vehicle was in good condition, with no faults. However, the vehicle kept stalling several times throughout the warranty period, following which the consumer requested the agency to return the RO 13,600 paid for the vehicle or replace it with a new one.

The agency failed to respond to him, leading him to file a complaint with the CPA, which took the required action to amicably settle the issue with the refund of RO 13,600.

CPA calls on suppliers to abide by the laws in force in the field of consumer protection and fulfil the requirements and obligations imposed on them, as this preserves the rights of consumers.

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