MUSCAT : The recovery process began after the CPA received complaints from the consumers, who had both encountered issues with the institution’s services. The first consumer had contracted the company for the installation of a fence and an outdoor seating area at a cost of 400 Omani riyals.
The second consumer had paid RO 2,000 Omani riyals for window installations. In both cases, the institution failed to deliver the services according to the agreed specifications.
Upon receiving the complaints, the CPA initiated its standard procedures and facilitated an amicable settlement between the affected parties. The resolution involved terminating the contracts and recovering the full advance payments totalling RO 2,400.
The CPA emphasizes the importance of adhering to consumer protection laws and fulfilling contractual obligations. This ensures the preservation of consumer rights and the delivery of promised goods and services.
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