MUSCAT — Oman is preparing a regulatory framework for app-based delivery services following concerns from customers over rising food delivery prices and calls for government intervention.
The Ministry of Transport, Communications and Information Technology said it was working on rules to address market conditions, competition and service quality.
The framework would seek to ensure balance, fairness and sustainability for all parties involved in the sector, the ministry said.
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The response follows complaints from customers about prices on a food delivery app, with businessman Fahad Al Khalili among those urging the authorities to intervene.
In remarks shared on his social media account, Al Khalili said prices had reached very high levels and called on the ministry to address the percentage commissions charged to restaurants and cafés.
The ministry’s response outlined plans for the wider digital delivery sector but did not specify whether the framework would regulate commissions, food prices or delivery charges.
It also gave no timetable for issuing the rules or details of how they would be implemented.
