MUSCAT – The CPA, represented by the Consumer Services and Market Surveillance Department, secured the full value of the vehicle through an amicable settlement.

According to the Authority, the consumer had purchased a new vehicle from one of the car agencies in the governorate. However, a malfunction appeared just five days after the purchase, and within the warranty period. When the consumer contacted the agency to request repairs, the agency declined to address the defect.

In response, the consumer filed a formal complaint with the Directorate, which promptly initiated its standard procedures. Officials from the establishment were summoned, and following discussions, both parties cooperated to reach an amicable settlement. As part of the agreement, the agency refunded the full amount of RO 13,323 to the consumer and repossessed the vehicle.

The CPA reaffirmed its commitment to safeguarding consumer rights and ensuring their safety. The Authority urged all suppliers and service providers to adhere to the laws and regulations governing consumer–supplier relationships, emphasizing the importance of transparency, integrity, and trust in the marketplace.

The CPA stated that such efforts fall within the framework of Oman Vision 2040, which seeks to establish a fair and sustainable economic and social system that protects rights and promotes values of integrity, responsibility, and partnership among all entities. These principles, the Authority noted, contribute to fostering a safe, fair, and well-informed consumer environment across the Sultanate.