MUSCAT – The Consumer Protection Authority (CPA) has reported a significant increase in e-commerce-related complaints, reflecting growing public awareness amid the Sultanate’s accelerating digital transformation.
A total of 1,851 complaints and reports were recorded between January and the end of August 2025, as Oman continues its push toward building a robust and secure digital economy in line with Oman Vision 2040.
The complaints spanned several sectors, with the goods and services sector leading the count with 1,637 cases. Other areas included electrical and electronic appliances, foodstuffs, slimming centres, herbal products and supplements, vehicles, and heavy equipment.
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The CPA confirmed that it had addressed all registered cases in accordance with legal procedures, ensuring swift action to restore consumers’ rights. These efforts led to the recovery of more than RO 24,500 for affected consumers, a result that underscores the efficiency and responsiveness of the Authority’s grievance-handling mechanisms.
The Authority reaffirmed its commitment to updating relevant legislation and strengthening partnerships with key stakeholders, in order to better protect consumers in the evolving digital landscape.
The Authority affirms that consumer protection in the digital environment constitutes a fundamental pillar in building a knowledge-based society and a sustainable economy. It further emphasised its continued efforts to update legislations and enhance cooperation with relevant entities, ensuring the achievement of Oman Vision 2040’s objectives in the field of digital transformation and consumer empowerment.
