MUSCAT – The Primary Court in Al Suwaiq issued a verdict convicting the establishment and its representative of failing to provide services in accordance with the agreement and the nature of the service, in breach of Royal Decree No. 66/2014 and its Executive Regulations.

The details of the case go back to a complaint filed by a consumer who had entered into an agreement with the establishment to sell his vehicle for RO 11,900 – with the payment to be made two months after the sale. However, upon the agreed date, the establishment failed to deliver the payment and continued to delay fulfilling its obligation.

With no resolution reached through mediation, the consumer lodged a formal complaint with the Consumer Protection Authority’s office in Al Suwaiq. The case was then referred to the Public Prosecution, which subsequently forwarded it to the competent court.

In its ruling, the court sentenced both the establishment and its representative to a fine of RO 100 each, ordered the closure of the business, and mandated the suspension of its commercial license. Additionally, the court obligated the establishment to pay the full agreed amount of RO 11,900 to the complainant as civil compensation.

The Authority emphasises the need for all suppliers to adhere to the provisions of the Consumer Protection Law, its Executive Regulations, and the issued decisions, in order to safeguard consumer rights, ensure market stability, and avoid legal accountability.