MUSCAT : The resolution was reached through an amicable settlement, as part of the Authority’s ongoing efforts to uphold consumer rights and promote transparency and fairness in commercial dealings.

The case involved a consumer who had entered into an agreement with the recruitment office to provide a domestic worker. As per the contract, the worker was delivered for a one-week trial period. However, the consumer deemed the worker unsuitable and returned her, requesting a refund. Despite repeated follow-ups, the office neither issued a refund nor offered a replacement, violating the agreed terms.

Frustrated by the delay, the consumer filed a formal complaint with the CPA, which initiated legal procedures and opened communication with both parties. The Authority’s intervention led to a full refund of the RO 1,100 initially paid.

The CPA emphasized the importance of businesses and service providers adhering to contractual commitments and responding promptly to consumer complaints. It also reiterated its commitment to following up on such cases to ensure the protection of consumer rights and to strengthen confidence in the market.

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