MUSCAT – The resolution followed an investigation that confirmed the consumer had been misled during the purchase process.

According to the CPA, the consumer had purchased a vehicle from the dealership based on assurances that the car was affiliated with a reputable agency, free of any technical defects, and had undergone regular agency-approved maintenance. However, the vehicle suffered a complete breakdown less than a month after purchase.

A subsequent inspection by a specialised technician revealed the car had previously sustained flood damage and showed signs of rust in multiple areas, confirming the evidence of hidden defects that had not been disclosed at the time of sale.

Based on the complaint filed by the consumer, the Authority initiated the necessary legal procedures and verified the case through communication with the concerned parties. These efforts resulted in an amicable settlement that included the cancellation of the sales contract and a full refund of the amount paid by the consumer.

The CPA stresses the importance of suppliers fully disclosing the condition and maintenance history of vehicles at the time of sale. It warns against concealing defects that may infringe upon consumer rights, while reaffirming its ongoing commitment to following up on such cases to ensure the protection of consumers and the promotion of a fair and transparent commercial environment.