MUSCAT – The settlement is part of the Authority’s ongoing efforts to ensure consumer rights and promote the principles of transparency and fairness in commercial transactions.

The case began when a consumer lodged a complaint with the CPA after purchasing a new vehicle from a local dealership. Shortly after purchase, the vehicle began exhibiting multiple mechanical defects, despite still being under warranty. The consumer approached the dealership requesting that the vehicle be repaired, replaced, or refunded. However, the dealership failed to respond adequately to the request.

Following the complaint, the CPA initiated its procedures and engaged with the relevant parties. Through negotiations, an agreement was reached whereby the dealership agreed to refund RO 14,300 (the full purchase price of the vehicle) in exchange for its return and the termination of the sales contract. Additionally, RO 150 was paid to cover expert assessment fees.

The Authority affirmed its commitment to addressing such complaints and ensuring that suppliers comply with consumer protection laws. It urged all suppliers to comply with the applicable laws and regulations to ensure a fair commercial environment that preserves the rights of all parties.