Muscat: The country now stands at 72%, up from 66% in 2023, reflecting its steady stride toward comprehensive digital transformation.
The GEMSMI 2024, launched by the United Nations Economic and Social Commission for Western Asia (ESCWA), evaluates the maturity of government services delivered via electronic portals and mobile applications across Arab countries. In this year’s edition, 17 countries participated, with expanded performance indicators and service assessments.
In Oman, the evaluation covered 27 institutions and 94 services across critical sectors such as health, education, transportation, justice, finance, labor, tourism, and more. The results showcased Oman’s growth across all three core pillars of the index:
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Service Availability and Development: Jumped to 80% from 76.64%
Service Usage and User Satisfaction: Climbed to 63% from 51.95%
Public Access: Increased to 78% from 73.78%
Notably, Oman also showed impressive gains in specific indicators:
Service development on electronic portals surged to 94%, up from 84.45%
User satisfaction via the electronic portal rose to 89%, from 76.44%
Application availability on mobile platforms increased to 60%, from 49.97%
User satisfaction through mobile services grew to 62%, compared to 47.76% last year
The GEMSMI aims to serve as a regional benchmark for assessing digital government progress and supporting national policy development.
