MUSCAT : The company highlighted its strong after-sales services, comprehensive warranties, and commitment to original spare parts, ensuring continuous and reliable bus operation.

In its clarification statement, Karwa Motors addressed what it described as “comments and observations circulating on social media, which do not reflect the real reality and contain some negative defamation.”

Stressing its unwavering commitment to producing vehicles that meet the highest approved safety standards, it stated: “Karwa Motors would like to emphasise its full commitment to providing high-quality products in accordance with Gulf standard specifications and the highest approved safety standards. School buses are designed to ensure the highest levels of safety and durability, providing a safe and reliable transportation environment for students.”

The company operates 13 fixed maintenance centres across Oman, staffed with specialised technicians to ensure optimal vehicle performance. The company also offers mobile workshops that are dispatched directly to customer locations when needed, ensuring rapid response times and efficient resolution of any issues that may arise.

“Karwa Motors receives all customer feedback and inquiries through its service centres and call centre, where they are dealt with immediately to ensure the continued efficient operation of buses. The company is committed to repairing any type of malfunction immediately and taking the necessary measures in emergency situations without any delay. Karwa Motors provides original spare parts for all buses it produces, with a guarantee of their availability for a period of no less than 15 years, which ensures the continued operation of buses without any obstacles,” it explained.

The company also offers a comprehensive three-year warranty that covers all parts, with maintenance services performed according to approved standards.

Karwa Motors’ proactive approach to customer service has earned the trust and confidence of its clients, with the company committed to responding to feedback and inquiries immediately. Through this comprehensive service model, Karwa seeks to ensure that its buses experience minimal downtime, enhancing overall customer satisfaction.

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