Muscat – As per a statement from the Consumer Protection Authority (CPA), the issue arose when the consumer reported that the vehicle stopped functioning within the first ten days of purchase.
According to the complaint filed with the CPA, the consumer returned the malfunctioning vehicle to the dealership for repairs, but the attempts to resolve the issue were unsuccessful. Frustrated by the lack of progress, the consumer filed a complaint with the Authority, which intervened to mediate between the two parties.
In line with its standard procedures, the department contacted the dealership representative and facilitated a resolution. Following the mediation process, an agreement was reached for the dealership to refund the full amount of RO 9,999 – the original purchase price of the vehicle – and accept the return of the faulty car.

The Authority reaffirmed its commitment to safeguarding consumer rights as outlined by law. It also urged consumers to report any violations observed in the marketplace through official communication channels and reminded all parties to comply with the provisions of the Consumer Protection Law and its executive regulations.