MUSCAT : The resolution involved two commercial establishments specialising in blacksmithing and door and window detailing, which failed to meet contractual obligations.

The complaints arose after the consumers engaged the establishments to supply doors and window detailing for their homes under construction. However, the companies did not complete the work within the agreed timeframe, and some of the completed work exhibited manufacturing defects. The establishments also delayed the delivery of the work and the necessary repairs, prompting the consumers to complain to the CPA.

In response, the Authority took appropriate measures, leading to the termination of the contracts and the refund of the paid amounts to the consumers. The Authority emphasized the importance of adherence to consumer protection laws, urging suppliers to fulfil their obligations to preserve consumer rights when providing goods or services.

For all the latest news from Oman and GCC, follow us on Twitter, Instagram and LinkedIn, like us on Facebook and subscribe to our YouTube page, which is updated daily.