Muscat – This amendment is aimed at aligning with the rapid changes in the sector, particularly in response to advancements in modern technologies related to electronic commerce.

The draft regulation included a classification of licenses and clarification of the conditions of each category, based on the geographical scope of the services it provides. It also specified the financial fee for each category of license, its renewal, and its annual fee in a separate decision.

The regulation clarified the conditions and obligations that must be met in license applications in a clear and transparent manner for those interested in obtaining the necessary licenses to practice the activity of providing postal services.

The regulation has allocated a special chapter to the commitment to quality of service, which includes the periods and mechanism for handling beneficiaries’ complaints and confirming that the beneficiary receives an invoice for the service he receives, according to a form approved by the Authority.

It also addressed the challenges of ensuring the protection of beneficiaries by allocating a special chapter for beneficiary complaints and disputes, in order to ensure facilitating the procedures for resolving beneficiary complaints and facilitating the procedures for resolving disputes.

Through the changes, the Authority aims to develop a flexible regulatory environment that keeps pace with developments, protect the interests of beneficiaries, empower small and medium enterprises, promote local entrepreneurship, and encourage competition. The regulation targets beneficiaries of postal services, providers of postal services, and related services