MUSCAT : Mobile communications brought in about RO 249.42 million, while fixed-line services contributed RO 159.84 million. With nearly 6.94 million mobile subscriptions—73% of which are prepaid—the demand for connectivity continues to grow. Additionally, broadband subscriptions reached around 5.08 million, indicating a vibrant digital landscape.

Fixed-line telephone subscriptions rose by 2% to 441,000, and fixed broadband subscriptions surged by 7% to 576,000. A noteworthy increase in 5G infrastructure was also reported, with 5,431 stations now operational, up 19% from the previous year.

However, this growth came with its challenges, as complaints about mobile services reached 966, and fixed services garnered 888 grievances. Fortunately, the TRA successfully recovered RO 64,000 for consumers, showcasing their commitment to enhancing customer service.

On the postal front, Oman saw a 21% rise in outgoing express items and a remarkable 78% increase in incoming items, highlighting a robust postal network.

Mahmoud bin Omar Al-Zadjali, managing the Strategic Planning Unit at TRA, noted the Authority’s aim to expand 5G coverage to over 90% of residential units by the end of 2024. He emphasized that the slight fluctuations in subscriber numbers reflect a natural market adjustment rather than a decline in services.

This uptick in complaints is viewed positively, as it indicates increased consumer confidence in the Authority’s capabilities. Additionally, Oman’s impressive climb in the Telecommunications Infrastructure Index—from 48th to 22nd globally—reflects substantial advancements in the sector.

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