MUSCAT: Premium Motors, official dealer for the German car brands Audi and Volkswagen in Oman, hosted a technical training virtual and on-site workshop for technicians and team leaders from both Audi and Volkswagen.
The ‘technical service handbook’ themed workshop covered topics such as fix it right the first time, boost efficiency, most cost-effective method of repair, increase customer satisfaction and meet the standards. The workshop focused on how technicians should think and apprised them on systematic fault-finding technique.
Christian Nehme, General Manager of Premium Motors, said, “We pride ourselves on talented and driven professionals from all walks of life. The automotive industry is constantly in a state of change. It is very important to us that all of our technicians are up to date in every area of a vehicle. During the training workshop industry-trained instructors combined theory and hands-on learning opportunities to help participants gain a strong foundation in automotive vehicle maintenance, diagnosis, repairs, manufacturers’ specifications, customer service and communications.”
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Each candidate received a “go to” document to refer to in the future if they need to review the required procedure. This was an internal on-site training for a specific topic where evaluations were based purely on interaction and discussion.
Premium Motors, boasts 10,000 square meters area comprised of a bespoke showroom and premium service and spare parts facility. Spread across three floors and designed in accordance with global standards and corporate identity, the showroom is located at Alfardan Heights at Ghala.
Focused on providing a compressive customer journey; from sales, used car to after-sale services, the Premium Motors facility provides customers with a seamless and exceptional experience throughout. The premise has been configured and modernised to create a comfortable, spacious and cool environment for customers to browse both the brands’ top-notch line-up.
The overall enterprise of the dealer for both Audi and Volkswagen brands is to sell and service vehicles and to most importantly provide an outstanding experience for customers. Above all, it is committed to ensuring enhancing customer satisfaction in all spheres of its activities namely sales, service, and spare parts.
