MUSCAT : A court in Muscat Governorate ordered a travel agency to pay OMR 1,000 in penalties and send its owner to one month in prison after they violated the Consumer Protection law.
In a statement issued, the Consumer Protection Authority (CPA) said the court took the verdict after the travel agency misled the consumer.
“A complaint was received from a consumer stating that he had reserved five return tickets to travel from Muscat to Amman, but the travel agency reserved only one-way tickets. When the consumer enquired about baggage limit, he was informed that only one-way tickets had been booked. This forced the consumer to book tickets from another travel agency,” CPA said in a statement.
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Meanwhile, the court also ruled that the travel agency must pay the consumer an amount of OMR 715 for the value of the service. “The accused must also pay the the expenses for their violation of Article (20) of the Consumer Protection Law,” the statement added.
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