MUSCAT:  Mazoon Electricity Company, the leading electricity provider in Oman, participated in a joint meeting with members of the Municipal Council of the Al Sharqiyah North Governorate chaired by His Excellency Sheikh Yahya bin Hamoud Al Maamari, Governor of Al Sharqiyah North Governorate at his office in Ibra. 

The meeting was attended by members of the Municipal Council representing all the wilayats of Al Sharqiyah North Governorate. Representatives of various government agencies in the Governorate such as the municipality, tourism, environment, education and the Royal Oman Police also attended the meeting.

The meeting opened with a welcome speech from His Excellency the Governor in which he expressed his thanks to Mazoon Electricity for participating in the meeting. He urged for the continuation of such meetings and said it would contribute towards enhancing cooperation and coordination between the company and the competent authorities while serving public interest.

On behalf of the company and its board members, Salim Said Al Kamyani, Acting Chief Executive Officer of Mazoon Electricity expressed his thanks and appreciation to His Excellency the Governor for allowing them to participate in this fruitful meeting.

During the meeting, Mazoon Electricity’s management team reviewed the company’s achievements and highlighted information on the key projects that have been implemented and those being executed currently in the Governorate. They also elucidated on investments made towards the development of the electrical network.  The presentation explicated about the company’s adoption of the latest technologies, customer service development plans and health, safety and environment (HSE) initiatives. Several challenges and proposed solutions for further development of customer services were also discussed.

When talking about the company’s most important accomplishments, the team informed the participants of the various certification it has received. They revealed that Mazoon Electricity had obtained HSE certifications including ISO 14001 and OHSAS 18001. Furthermore, in recognition of excellent performance in the field of asset management, the company achieved ISO 55001 and also was honoured with an ISO 27001 endorsement for its information technology quality. 

The team stated that as part of its concerted efforts to develop the national workforce in Oman, Mazoon Electricity reached a major milestone of more than 98.3 per cent Omanisation within the company and achieved 91% customer satisfaction. The presentation informed that the company’s annual capital investment is OMR 100 million.

The meeting touched upon and reviewed details about the key projects that have been implemented and those that are under way in the Governorate. These include the establishment of several new stations and expansion of existing ones. They informed that the total investments of the company for the projects underway and those implemented in the Governorate amount to OMR 30 million. These projects are part of the ongoing development and enhancement plan in the electrical network in the governorate. The new stations will contribute to the efficiency of the electrical network and cope with the urban commercial and industrial expansion. It will also improve the level of voltage for the subscribers and reduce the possibility of emergency interruption in service.

At the meeting, the company’s initiatives in the field of health, safety and the environment were presented based on Mazoon Electricity’s efforts to protect people from the emergency risks that may arise from its operations related to electricity assets, and the prevention of the risks of electrical conductors. In this context, they informed that the company adopts a policy of high quality in the operation of electricity delivery technicians to ensure the provision of qualified technicians in the field of building connections and wiring networks.

The company divulged efforts made in the field of customer service. They disclosed how adoption of modern technologies has ensured easy access to the provision of services. Details about how the company has facilitated the electronic payment process while strengthening its communication centre was presented. Services provided by the call centre through the toll-free number 80077771 was made known. The advantages of prepaid electricity service through Siraj product, which is an excellent solution for the subscriber to control the value of electricity consumption without having to take monthly readings of the meter and receive a monthly invoice was presented.

At the end of the meeting, Mazoon Electricity’s management team held open discussions with members of the Municipal Council and other officials who attended the meeting.

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