Muscat: Liva Insurance marked another significant achievement at TAS Oman Business Awards 2026, organised by The Arabian Stories, winning the Claims Service Excellence Award for its commitment to delivering efficient, responsive and customer-centric claims services in the Sultanate of Oman.

The award was presented during the TAS Oman Business Awards Ceremony, held on 6 September at InterCityHotel Muscat. bringing together leading organisations and professionals from across Oman’s corporate landscape to celebrate leadership, innovation and operational excellence.

The recognition reflects Liva Insurance’s continued focus on strengthening claims as a critical part of the customer journey. Through streamlined processes, responsive service and a strong culture of operational discipline, the company continues to enhance its claims operations while ensuring customers receive timely support and a seamless experience when they need it most.

A key priority for Liva Insurance is bridging the gap between digital convenience and human expertise. As customer expectations evolve, Liva Insurance has focused on creating a connected insurance journey where the convenience, speed and accessibility of digital services are complemented by the reassurance and expertise of its teams across physical touchpoints. By combining technology-led solutions with strong human expertise and responsive service, Liva Insurance is building an experience that goes beyond individual channels and delivers greater consistency across the entire customer journey.

Reflecting on the achievement, Maya Orabi, Chief Operating Officer at Liva Insurance, said, “Claims are where the promise of insurance becomes real for our customers. Winning the Claims Service Excellence Award reflects the dedication of our teams and our continued focus on making that experience as responsive, transparent and seamless as possible. Our approach is to combine the efficiency and accessibility of digital solutions with the reassurance and expertise customers expect from our teams on the ground. As we continue to innovate, our priority remains the same: to be there for our customers when they need us most and to continuously raise the standard of claims service across Oman.”

The recognition also reflects Liva Insurance’s broader commitment to building a high-performing, customer-focused organisation aligned with Oman Vision 2040. Through continued investment in innovation, people and operational capabilities, the company aims to contribute to a more technology-enabled, responsive and trusted insurance sector in the Sultanate of Oman.