MUSCAT : The rulings followed complaints received and investigated by the Consumer Protection Authority’s department in Al Dakhiliyah Governorate, which found that the businesses had failed to provide services in accordance with agreed contractual terms, specifications, and deadlines.

In the first case, a consumer complained against a vehicle maintenance and refurbishment establishment after it failed to repair a radiator fan issue within the agreed timeframe and did not deliver the service as promised. The court convicted the establishment’s representatives of failing to provide the service in the agreed manner and imposed fines of RO 100 on each representative, in addition to legal costs.

In a separate case, a citizen filed a complaint against a contracting and design company that had undertaken interior and exterior works for his residence. The establishment failed to complete and hand over the project according to the agreed schedule and specifications. Following investigations and referral by the Public Prosecution, the court convicted the representative of the establishment and imposed a fine of RO 100, along with court costs.

The third case involved a company specialising in the manufacture and installation of residential doors. A consumer alleged that the establishment failed to complete and deliver the agreed work within the specified period and according to contractual technical specifications. The court convicted the establishment’s representatives, fined each of them RO 100, and ordered them to bear legal expenses.

In addition, the court ordered the closure of the establishment for three months and held it civilly liable to refund RO 250 to the complainant, while also covering the costs of the civil proceedings.

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